Message To You - COVID-19

We appreciate the growing concern and uneasiness that some of you may be feeling towards the COVID-19 outbreak in the Sydney region. If you are worried about whether your care can continue with us through this period, please rest assured we are still open and ready to look after you.

Being a Physiotherapy and Allied Health Clinic, we know many of you are concerned about your immune system and the medications that you are on. At the same time, many of you also rely on the services we provide to help you do the things you love to do. We take this seriously and hence, are taking steps to ensure our clinics remain as safe as possible to give you the confidence to continue coming in to receiving the treatment and advice necessary to allow you to live and feel better.


To protect you and our team, we are implementing the following plan. Things may of course change but at this stage, this would seem the best approach. 

  1. We have implemented an action plan to make our clinics as safe as possible. Team members not directly involved with patient care will work from home as much as possible.​​

  2. Hand hygiene and cleaning practices will continue to be emphasised to reduce the spread of any infections. Beware of the following prior to and whilst you are in our clinics:

    • Maintain hand hygiene by cleaning your hands thoroughly for at least 20 seconds with soap and water, or use an alcohol based hand rub

    • Keep your hands clean:

      • Before entering an area used by other people

      • After using the bathroom

      • After coughing or sneezing

      • After eating food

    • Practice good cough/sneeze etiquette by keeping away from other people, using disposable tissues or clothing (eg. Into your elbow), disposing of the tissues and cleaning your hands afterwards

  3. As per normal practice, patients or team members who are unwell are urged to stay home.

  4. We have placed more hand sanitisers around our clinics for all to use.

  5. When coming in for exercise sessions, please make sure you bring towels. If you can, please help our practitioners wipe down equipment by using alcohol wipes or disinfectant spray.

  6. Please call us to cancel your appointment if you have travelled abroad or if you have had close contact with a person with confirmed COVID-19 while infectious, as you must self-isolate at home for 14 days.

  7. If you have returned from overseas within the last 14 days please reschedule your appointment as well to help reduce the risk of infection for our patients who have compromised immune systems. 

  8. If you develop respiratory symptoms or fever, please call healthdirect on 1800 022 222 and seek medical assistance.

  9. In the event of a lockdown, our physiotherapists are prepared to serve the community via Telehealth Consultations. We will be utilising, an online secure video conferencing software to conduct our consultations and assessments. 

If you are unsure about what to do or have any concerns, please contact us at 1300 16 16 88 or your treating provider.  


Your Sincerely 

Edward Yip 

Principal Physiotherapist 

Balmain Physiotherapy LOGO - White 72dpi

Tel: 1300 16 16 88      |       Fax: 1300 66 22 81


Address: Suite 2 (Ground Level),

3 Montague Street; Balmain 2041 

© 2019 Sydney Allied Health Group Pty Ltd     |      All Rights Reserved 

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